You recently engaged the Firm to provide you with advice and services. We do hope that you found the experience helpful and that you are pleased with the outcome.
We should now like to seek your thoughts about how we performed in carrying out these services to you through a short series of questions. This is to help ensure that we continue to meet our clients’ expectations to provide the very best customer experience but also to highlight any areas where we may have fallen slightly short and where we may need to introduce changes to what we do.
Each of the questions asks for a rating on a different aspect of our service on a scale from 1 (the lowest score, where you may disagree or where we may have performed below your expectations) to 4 (the highest score, where you wholeheartedly agree or are completely satisfied).
We would be grateful if you could take a few minutes to submit your reply. If you have any queries about the questionnaire, please do not hesitate to contact the office. Thank you.